Shipping & Returns
Shipping Policy
Processing Time:
Orders are typically processed within 1–3 business days.
Shipping Times:
We offer free tracked shipping Australia-wide. Orders usually arrive within 7–15 business days depending on your location.
Tracking:
Once your order ships, you'll receive an email with your tracking information so you can follow it every step of the way.
Return & Refund Policy
We want you and your pup to be happy with your purchase. If you're not satisfied, you can return your item within 14 days of delivery.
Eligibility:
• Items must be unused and in original condition
• Customers are responsible for return shipping costs unless the item is defective
To start a return:
Email us at sleepypupstore@gmail.com with your order number and reason for return.
Refunds:
Once received and inspected, your refund will be processed within 5 business days.
Privacy Policy
We take your privacy seriously. Your personal data is used solely to process your order and provide customer support. We never share or sell your information.